Support

Most problems have a quick fix below. If yours doesn't, write to us and we'll help.

Contact us

Email support@pearltide.world, or send us a message here (it needs a GitHub account, and the message is public). Please include your phone model and the game version, which is at the bottom of the game's Settings.

Stuck somewhere

Open Settings and tap I'm stuck. You'll be moved to the nearest open water.

Pearls you bought didn't arrive

Close the game completely and open it again. The game checks for purchases each time it opens and whenever you come back to it, and adds any pearls that are still owed. If a parent needs to approve the purchase (Ask to Buy), the pearls arrive once it's approved.

Restore early access and companion packs

On a new phone, or after reinstalling, open the holiday card (from a holiday piece in the wardrobe, or the link at the top of the pearl shop) and tap Restore purchases. Early access and companion packs come back. Pearls are used up as you spend them, so they can't be restored.

Refunds

Refunds go through the App Store or Google Play. See Refunds.

The game feels slow or the phone gets warm

Open Settings and choose a lower graphics level. Low runs coolest and saves the most battery.

No sound

Check the sound and music sliders in Settings. On iPhone the game follows the silent switch, so turn silent mode off to hear it.

Your progress

Progress and photos are saved on your device. Deleting the app deletes them, so save the photos you love to your phone first.

How to play

See Help, or Settings > Guide in the game.