Purchases and refunds

Updated October 7, 2026

Pearl Tide is free to play. You can buy pearl packs, early access to a holiday collection, and holiday companion packs. Apple's App Store or Google Play takes the payment, so refunds go through them.

What you can buy

• Pearl packs: 120, 650, 1,400 or 3,000 pearls to spend in the game. Pearls are used up as you spend them.
• Early access to a holiday collection: the collection's top print, tail and hair look, yours from the day you buy it, a month before its holiday. Each collection also comes to the wardrobe for pearls on its holiday.
• Companion packs: five holiday companions to swim with you.

Early access and companion packs are yours for good, and come back on a new phone with Restore purchases on the holiday card.

Asking for a refund on iPhone

1. Go to reportaproblem.apple.com and sign in with your Apple Account.
2. Choose Request a refund, then the reason.
3. Choose the Pearl Tide purchase and submit.

Apple decides refunds and usually replies within a couple of days.

Asking for a refund on Android

Within 48 hours of buying, you can request a refund from Google Play: open your Google Play order history, find the purchase, and choose Request a refund. After 48 hours, write to us at support@pearltide.world and we'll help.

A purchase made by mistake

Ask for a refund as above. To stop purchases you didn't mean, turn on purchase approval: Ask to Buy or Screen Time on iPhone, or Google Play's purchase authentication on Android.

After a refund

A refunded purchase may be taken back in the game: what it unlocked, or pearls you still have from it.

Something went wrong with a purchase

If pearls didn't arrive or something you bought isn't there, see Support, or write to support@pearltide.world.